Shipping / Exchange Policy
Shipping is FREE within United States and are shipped by USPS Priority Mail which takes 3-7 business days depending on your location in the US. Your order will usually ship within 1-2 business days after you receive an emailed confirmation by Be The Alpha Inc. of your order. Be The Alpha Inc. does not ship to PO boxes. We can only ship to your credit card billing address for security reasons. If you would like to ship to a different address you will need to call your credit card company and have them add an alternate address to your card. We will make all efforts to ship your order within 1-2 business days of receipt.
If you reside outside of the US and would like to place an order, please contact us at firstname.lastname@example.org.
We do not issue a refund unless there was a processing error on our behalf. All purchases can be exchanged within 14 days of receipt for the following reasons:
1. Wrong Size.
2. Wrong Item Shipped.
3. Defective Item.
We require a digital photo of the wrong item shipped in order to qualify for an exchange. You must notify us via email (email@example.com) within 5 business days of when you received the product to qualify for an exchange. If you fail to provide us with a prompt notification, we will not be able to authorize your exchange. Once we receive your email notification, we will provide you with an address to return the items to be exchanged. Your new order will be shipped out within 1-2 business days as soon as we receive your return items.
We do not refund shipping costs on exchanges, unless there was a processing error on our behalf. If such an error occurs we will give you a full refund on return shipping.